I apologize in advance for any foul language I may use. I am VERY annoyed. It’s days like this when I wonder what I’m doing here?
I will start from the beginning.
At the beginning of last month, I moved into a house with a new roommate. We decided to get cable and internet service. After looking around, the best package deal seemed to be with Cablemas.
Roomie went to Cablemas and asked for installation. They said they would come over to install everything on Monday. Ok, perfect!!
They came (unannounced) on Sunday. (WTF?) Luckily Roomie was there, so no big deal!
However, it turns out that they had failed to mention that installing cable on an extra TV would cost extra. (Thanks for mentioning that beforehand… not!) Soooo I had to ask permission at work to go to Cablemas on my lunchbreak to pay the $120. Tuesday, it was done. They couldn’t install it until Friday. *sigh* Ok, a few more days without cable. I’ll find something else to do.
Problem: Their work hours are from 9 til 6. The last time they can schedule is at 5:30. Ok, I can get out of work early.
I asked permission to leave work early on Friday. GRANTED! Hurrah! Nobody ever came.
Roomie called Cablemas. Apparently, they showed up around 2 pm and nobody was home, so they left.
OF COURSE NOBODY WAS HOME!! You were supposed to come at 5:30! Ok, ok. We’ll give them another chance.
They called Roomie on Monday to say that they had stopped by again, and nobody was home.
OF COURSE NOBODY WAS HOME!! You didn’t tell us you were going to stop by! GAAAAAH!
Ok. I really want my cable, so I’m going to be nice about this. I called Cablemas on Tuesday. It’s an automated system. (“Press 1 if you’re calling about payment.”) Anyway, after a few minutes on their menu, I was informed that I was going to be transferred to an operator. SWEET VICTORY!! Wrong. After telling me I would be transferred… dead air. I tried this 3 times, no luck.
Sooooo, being the smart cookie that I am, I picked the menu option saying that I am having technical issues. HA! It worked.
The gentleman on the other end of the line informed me that the installation service had been cancelled since they had stopped by various times and nobody was home. I politely explained the situation to him, and he understood. Thank God! They could reschedule service for the following Wednesday. Another week… ok. Whatever.
He mentioned that their afternoon hours are from 1 through 6 pm, but I could always ask them to not stop by until after a certain hour. I asked if he could make absolutely sure that they didn’t stop by before 5, since that was the issue we had the last time. He was very insistent that this would be no problem. He would personally see to it that they didn’t stop by before 5 pm. My hero!
A week later, I asked permission to leave work early YET AGAIN. (Luckily, I think my boss has Cablemas, as he was very understanding of the situation.)
I get home at 5 exactly, and the truck is outside. Yay! They showed up! The door was open, so I assumed Roomie was already home.
Roomie informed me that they had called her at 4:20, saying that they were at the house, but they were about to leave since nobody was home. GAAAAAAAAAAAAAAAAAH I HATE YOU!!!!
Thank God Roomie was already on her way home, so they stayed and installed it. I didn’t complain, because I no longer cared.
They left. I had my cable. I was happy.
Later I noticed that the SOBs had installed the graycable right down the center of the front of our house. Tacky. Ugly. Roomie said that this was a common occurence. Really? Gray cables running down the front of a house is ok? *sigh* Whatever, I’m just renting.